Built for the WHQS. Not adapted for it.
Wales is not England with different dates. The duty comes from the Renting Homes (Wales) Act, the clock comes from the Welsh Housing Quality Standard, performance is reported quarterly, and complaints go to a different ombudsman. MouldWatch is built around the Welsh regime - and runs on the public LoRaWAN network Wales has already invested in.
WHQS hazard-response timescales - in force since 1 April 2026, reported quarterly.
Four things that make Wales its own regime.
Fit for human habitation, from day one.
Section 91 of the Renting Homes (Wales) Act 2016 requires every dwelling let by a community landlord - housing associations and councils - to be fit for human habitation on the day the contract starts and for as long as it runs. This is the core ongoing duty; every Welsh damp-and-mould case starts here.
Damp and mould is matter 1 of 29.
The Welsh fitness regulations list 29 matters for deciding whether a home is fit. Matter 1 is damp, mites and mould or fungal growth. Wales put damp and mould at the top of the list in 2022 - before England's Awaab's Law timescales existed.
Hazard-response timescales, in force now.
Since 1 April 2026, the Welsh Housing Quality Standard requires social landlords to investigate and fix hazards to fixed timescales - and to report performance every quarter through the WHQS compliance return. The quarterly rhythm means hazard response in Wales is now a standing item, not an annual one.
The PSOW, not the Housing Ombudsman.
A Welsh resident with an unresolved complaint goes to the Public Services Ombudsman for Wales. The Housing Ombudsman covers England. The regulator is the Welsh Government. If your assurance pack names the wrong body, it reads as not knowing Wales.
We use the network Wales already built.
Wales has invested in public, open-access LoRaWAN coverage rather than locking sensing into private vendor networks. MouldWatch is built the same way: our sensors run on shared public LoRaWAN networks - including community networks such as The Things Network - so a deployment in Wales rides the coverage that already exists, and any gateway we add strengthens the shared network rather than fencing it off.
No private lock-in, no dependency on resident Wi-Fi, and no stranded hardware if a supplier changes. If you already run gateways, we can usually deploy without adding any.
- Sensors join existing public LoRaWAN coverage the way a phone joins a mobile network.
- Where coverage is thin, gateways go on communal buildings - no tenant permission needed, and the coverage is shared.
- Your data flows to your systems - open API, MQTT, and spreadsheet export, whatever your stack.
The same choice, on the Welsh clock.
Every alert carries the WHQS timescale, not the English one. Beyond that, the choice is the same as anywhere: we can run the whole response for you - investigate, fix, verify, report - or your own teams and contractors run it with the sensors and software behind them.
The delivery partner is no stranger to Wales either. Quidos Protect's 24/7/365 operations centre sits in Cardiff, and its retrofit and energy-improvement delivery extends to the Welsh Government's Optimised Retrofit Programme - so the field capability behind MouldWatch is already invested on the Welsh side of the border.
- Full service - alerts answered 24/7/365 from Cardiff, a qualified person in the home, the fix verified and reported on the WHQS clock.
- Sensors + software - your own teams and contractors run the same queue, with the early warning and the evidence trail behind them.
- Move between modes at any time - the record and the clock carry over, nothing is relearned.