Housing associations, councils, ALMOs.
You're dealing with Awaab's Law every day: a growing disrepair caseload, a Regulator that aims to inspect every four years, and a complaints code that became law in April 2024. Damp and mould is a problem you can't fix across all your homes overnight. MouldWatch is built for that reality, and you choose how much we carry. We can take the whole job off your plate - detect, investigate, fix, and prove it. Or we give your own team the sensors and software, and you stay in control.
The board, the compliance lead, the repairs director, and the housing officer each need something different from MouldWatch.
Pick the one closest to your job. Each shows MouldWatch in the language and the evidence that matters to that team.
Four pressures at once.
The clock starts before you know.
Under Awaab's Law, the 24-hour emergency and 10-working-day investigation clocks start the moment you "become aware" of a hazard. Awareness today means a resident report - which means by the time the clock starts, the problem has usually been growing for weeks.
Disrepair claims are rising faster than team capacity.
Multiple local authorities have reported multi-fold increases in housing disrepair letters of claim over the past three years. Even as landlords resource up with damp-and-mould leads, the backlog is growing faster than triage can shrink it.
The Ombudsman is watching.
Damp and mould now dominates roughly half of the Housing Ombudsman's casework. In 2024-25 the Ombudsman upheld 71% of complaints, made 26,901 interventions, issued 7,082 determinations, and 131 landlords received at least one severe maladministration finding. Complaints about repairs rose 43% year-on-year.
Evidence is fragmented - and fragile.
Records sit in inspection notes, emails, repair tickets, and tenant files. When the Ombudsman asks "did you meet the 24-hour rule?", assembling the answer takes a week and still has gaps. When the Ombudsman reviews a case, the record is the case.
From alert to fixed to proven - we do the work.
This is the full-service path: MouldWatch and the Quidos field network detect, investigate, remediate, and hand you the audit-ready record. Everything Awaab's Law needs, done for you - no extra load on your team. Prefer to keep control? Run the same sensors and software with your own teams and contractors. Same result - you stay in charge.
We put three sensors per home.
We fit them during routine maintenance visits - five minutes each, no Wi-Fi needed.
Our algorithm flags risk weeks before it's visible.
So you find out early - and the legal clock starts while you still have time to act, not after the damage is done.
Our field network investigates and remediates.
Coverage across England and Wales, dispatched inside the Awaab's Law timeframe.
The evidence pack writes itself.
Timestamped, audit-ready, and structured to survive Housing Ombudsman review.
Let us do the work.
Detection, diagnosis, remediation, and workforce training - delivered as one service by MouldWatch and Quidos. One contract, one record, one SLA against the statutory clock. The whole job, off your plate. And if you'd rather keep it in-house, the same platform powers your own team - nothing locked in either way.
The starting point across the sector.
The sector is 4.5 million social homes owned by 1,581 registered providers - 228 local authorities and 1,353 private registered providers. The English Housing Survey reports 7% of social rented homes in England have damp (8% local authority, 6% housing association). Serious condensation or mould affects 5% of social homes. 41% of social renters report some form of condensation, damp or mould in their home. And 75% of social renters say they are satisfied with their accommodation - the lowest of the main tenures.
These are the conditions Awaab's Law is judged against.
Get ahead of the clock.
A 30-minute demo, tailored to your homes. No sales follow-up chasing you afterwards. We'll show you the portfolio dashboard, a real evidence pack, and an honest view of the return for your size of organisation.