Housing Ombudsman Annual Complaints Review 2024-25
Housing Ombudsman Annual Complaints Review 2024-25: 7,082 determinations (up 30% year on year); more than 40% of total compensation ordered was for leaks, damp and mould; 578 compensation orders above £2,000; the largest single order was almost £32,000; and 131 landlords received at least one severe maladministration finding.
Why it's relevant
The most current full-sector view of complaint volumes, compensation, and severe-maladministration findings. The starting point for any board paper that asks 'how exposed are we, really?'
Note: The 131-landlords figure appears on the accompanying press release (23 September 2025): housing-ombudsman.org.uk/2025/09/23/annual-complaints-review-2/. The review landing page gives the total of 714 severe maladministration findings.