Resources

Tools you can use next week.

An interactive deadline planner, an eight-step triage guide, five no-blame resident templates, a nineteen-question vendor-vetting checklist, and a quarterly board briefing template. Free, source-cited, no lead capture.

INTERACTIVE

Interactive tool

For operations

Awaab's Law deadline planner.

Enter the day your team first found out about a damp or mould problem. See every legal deadline - 24 hours, and 10, 3 and 5 working days - counting down live.

Open resource

Operations guide

For operations and repairs

Damp-and-mould triage, end to end.

Eight steps from the moment of awareness to a verified-safe home. Decision tests at each stage. The root-cause language you want in your records.

Open resource

Templates

For resident-facing teams

No-blame resident templates.

Seven copy-ready templates: first contact, investigation scheduling, the 3-working-day written summary, vulnerability acknowledgement, post-fix confirmation, the rollout announcement, and the gateway-host request.

Open resource

Procurement checklist

For asset and procurement

How to vet a damp-and-mould vendor.

Nineteen questions across legal accuracy, product capability, evidence, resident experience, operations, workforce, and commercial. With what a good answer sounds like.

Open resource

Board pack

For boards and executives

Damp-and-mould board briefing template.

A ready-made structure for the damp-and-mould update your board sees each quarter. Seven sections, from where your risk sits to the decisions you need from the board - with example wording you can adapt.

Open resource

Reference

For anyone fact-checking

Source library.

Every legislation, guidance, regulator, and Ombudsman source behind the claims on this site. Each entry has a short explainer on what it is and why it's relevant.

Open resource

Glossary

Terms you'll meet.

Plain-English definitions of the terms that turn up across legislation, regulator guidance, and damp-and-mould vendor material.

Awaab's Law: Section 42 of the Social Housing (Regulation) Act 2023. Inserts Sections 10A and 10B into the Landlord and Tenant Act 1985 - an implied covenant that social landlords will comply with prescribed requirements for hazards.
Category 1 hazard (HHSRS): The most serious class of hazard under the Housing Health and Safety Rating System. 9% of all English dwellings (~2.3 million homes) have at least one.
Complaint Handling Code: The Housing Ombudsman's statutory code, in force from 1 April 2024. Sets out how social landlords must handle resident complaints.
Decent Homes Standard: The longstanding quality benchmark for social housing in England, with a planned extension to the private rented sector under the Renters' Rights Act 2025.
Emergency hazard: Under the 2025 Regulations, a hazard where a reasonable landlord would act within 24 hours. Triggers the 24-hour investigate-and-make-safe duty under Awaab's Law.
HHSRS: Housing Health and Safety Rating System - the statutory risk-based framework for assessing hazards in dwellings.
Housing Ombudsman: Independent body that investigates complaints from residents of member social landlords and issues binding determinations including compensation orders.
LoRaWAN: Long Range Wide Area Network. The low-power, long-range wireless protocol MouldWatch sensors use. The UK has broad public LoRaWAN coverage; where it isn't in place, a small 4G gateway at the home fills the gap.
Mould Risk Score: MouldWatch's algorithmic indication of conditions conducive to mould growth. Not a confirmation that mould is present.
Reasonable endeavours defence: Available under Section 42 of the Social Housing (Regulation) Act 2023 - a landlord is not in breach if they used reasonable endeavours to comply with the prescribed requirements.
Regulator of Social Housing (RSH): Enforces the Consumer Standards including the Safety and Quality Standard (in force from 1 April 2024); aims to inspect landlords with 1,000+ social homes at least every four years.
Registered provider: A social housing provider registered with the Regulator of Social Housing - includes housing associations, council landlords, ALMOs, and other bodies.
Renters' Rights Act 2025: Received Royal Assent on 27 October 2025. Provides the legal vehicle to extend Awaab's Law, the Decent Homes Standard, and a new PRS Database to the private rented sector.
Significant hazard: Under the 2025 Regulations, a hazard that is not emergency-level but still poses a significant risk to occupants. Damp and mould sits here. Triggers a 10-working-day investigation duty.