Specimen pack. The property, household, and readings below are fictional - built to show exactly what the record looks like.
One case, start to finish.
This is the record a housing association would hand to the Housing Ombudsman: a damp-and-mould case at a fictional two-bedroom home, from the first amber trend in December to data-verified closure in February - with every statutory window shown against what actually happened.
The sensor trend tells the story on its own.
Bedroom 2 relative humidity, daily average, December to February. The rise, the works, and the recovery are all visible - this is what "the case closes on the numbers" means.
Every action, timestamped as it happened.
Alerts, acknowledgements, the visit, the letter, the works, the verification - one immutable sequence. Nothing here was written up afterwards.
- Mon 1 Dec 2025
Risk state moves to amber
Bedroom 2 humidity trending upwards across seven days. No action required yet - the trend is logged and watched.
- Mon 8 Dec 2025
Risk state moves to red
Sustained high humidity with overnight condensation windows. The model waits for persistence before opening a case - one bad weekend is not a hazard.
- Thu 18 Dec 2025 · 06:42
Sustained red - case opened automatically
Mould Risk Score in bedroom 2 has been red for 10 consecutive days. Case MW-2025-4471 opens with the statutory clock attached: significant hazard, investigate within 10 working days (by Tue 6 Jan 2026, allowing for bank holidays). Household vulnerability flag: child under 5 - case promoted.
- Thu 18 Dec 2025 · 08:15
Alert acknowledged, visit booked
Damp-and-mould lead acknowledges in the queue. Resident called; investigation visit agreed for Mon 22 Dec, 10:00-12:00. Confirmation message sent and receipt logged.
- Mon 22 Dec 2025 · 10:20
Investigation on site
Surveyor attends with the full sensor history. Diagnosis: extractor fan failed; condensation concentrating on a thermal bridge at the external wall. Not resident behaviour. Remediation specified: replace fan (humidistat model), treat affected area, clear trickle vents.
- Tue 23 Dec 2025 · 14:05
Written summary sent to resident
Findings summary issued 1 working day after the investigation - inside the 3-working-day statutory window. Plain-language cause, the works planned, and the dates. Delivery receipt logged.
- Mon 29 Dec 2025 · 15:40
Safety works complete
Fan replaced, affected surface treated, vents cleared - 3 working days after the investigation, inside the 5-working-day window. Supervising surveyor signs off. Sensors keep watching.
- Fri 9 Jan 2026
Risk state returns to green
Bedroom 2 humidity stabilised. The case does not close yet - closure needs sustained recovery, not a good week.
- Mon 16 Feb 2026
Case closed: verified by data
Six weeks of stable readings through the heating season. Case closes on the numbers, with the full record attached - not on a signature.
The statutory windows, checked line by line.
Awaab's Law (England) deadlines for this case, counted in working days across the Christmas bank holidays - due date against actual date. This is the table an Ombudsman investigator reads first.
Swipe sideways for the full table →
| Statutory window | Due by | Done | Margin |
|---|---|---|---|
| Investigate within 10 working days | Tue 6 Jan 2026 | Mon 22 Dec 2025 | 8 working days early |
| Written summary within 3 working days of investigation | Mon 29 Dec 2025 | Tue 23 Dec 2025 | 2 working days early |
| Safety works within 5 working days of investigation | Wed 31 Dec 2025 | Mon 29 Dec 2025 | 2 working days early |
The full pack also carries the investigation report, the resident communications with delivery receipts, and the signed works log - see everything the real pack contains.
The specimen is fictional. The record-keeping is not.
On a demo we walk this same journey through a live dashboard - and show how the pack assembles itself from work your team was doing anyway.